If anyone knows the baptism by fire that is managing customer relationships on social media, it’s Littlefield Agency’s Digital + Content Director, Steve Roop.
You’ve got lovers, haters, potential customers and internet trolls all vying for connection on every post—and how you manage them is both an art and a science. In his latest webinar on PosterMyWall, Roop talks customer engagement for restaurants—and how to build a fandom around your food that’s hosted on your social feeds (aaand translates into sales for your brand.)
“Keeping your online reviews and reputation positive has never been more valuable to restaurants than it is now,” said Roop. “It’s a topic I’m always more than happy to talk about.”
