Careers

The Client Engagement Manager is responsible for building client relationships and managing day-to-day account activities. The position requires a blend of strategy and project execution as it relates to client work. The position requires project management experience and a working knowledge in these areas:

• Digital media (Google display, programmatic display, paid search)
• YouTube and other video platforms
• Social media
• Content marketing (website articles, email marketing)

The position requires a minimum of five years’ experience in a similar position as well as a bachelor’s degree in marketing, advertising or related fields. Experience managing website projects is a plus.

Job Responsibilities 

Client and Industry 

• Nurture relationships with clients.
• Develop understanding of the client business, including target audiences and product lines.
• Study the competitive environment from a standpoint of product offerings, points of differentiation and marketing campaigns.

Strategy and Planning

• Write creative messaging briefs and download internal teams.
• Work closely with agency analysts to ensure campaign objectives and methods of measurement are defined and reported.
• Identify areas where we can test and optimize media mix and creative messaging to drive campaign performance.
• Stay well versed in media strategy, including which media channels and new technology are best utilized to accomplish specific goals.

Execution

• Lead client kick-off meetings to ensure input is thorough, strategic and understood by the team.
• Obtain and organize all necessary information (product details, specs, due dates, client budgets) for the agency to begin a project.
• Create project schedules per client deadlines and in collaboration with agency Creative Director, Media Director, Project Manager and/or creative and media teams.
• Review work for strategic accuracy.
• Critically review client feedback based on agreed-upon strategy.
• Actively manage high-priority projects.
• Manage client expectations as they relate to project deliverables, timing and pricing.

The right candidate will be able to share past experiences that are consistent with our company values:

• Littlefield team first. This means teammates’ interests come before your own.
• Go to the edge. Clients pay us to push them to the edge from a standpoint of messaging and media strategies. We are not “yes people.”
• Adapt or die. Our industry changes by the day. Our organization will cease to exist without rapidly changing.

What’s More?

As with any job, there’s more to this position than a list of job responsibilities. The highest performers on our Client Engagement team share these common qualities.

• They are curious.
• They ask why.
• They are critical.
• They are resourceful.
• They would never be described as a yes person.
• They are willing to deal with conflict, both with clients and teammates.

Littlefield Agency benefits

• 100% of employee health, dental, vision, life and disability insurance paid for by the agency.
• Employee Assistance Program provided for all employees and those living in their household.
• 401(k) with a competitive company match
• 20+ paid holidays off
• (Very) generous PTO policy
• Working for an Ad Age 2024 & 2025 Best Places to Work agency

To apply, email your portfolio to: careers@littlefieldagency.com.