One of the most common things we hear from brands thinking about engaging in a content program is, “we just don’t have that much to say.” And man, oh man … We’re here to tell you that’s just not true. The problem isn’t a lack of ideas or topics, it’s where you’re looking and who you’re writing it for. Your content shouldn’t be about you and trying to constantly sell, it should be about your customers and their issues and needs.
One place Roop likes to point out is to start with your customer service team. They’re answering the same questions every day. Grab ten minutes with them, get the top five to ten issues they hear day in and day out, and you’ve got your first batch of content. That wasn’t hard, was it? From there, you can build it out with Google’s “People Also Ask,” Reddit, reviews, competitor blogs and more. We’ve seen teams go from nothing to a list of 50+ topics just by doing that.
Once you have ideas, group them into bigger topics and smaller pieces. A topic like “starting a content plan” can turn into posts about generating ideas, executing, and measuring results. You don’t have to cram everything into one post. And if your subject matter experts get too technical, run it through AI and have it rewritten at a tenth grade level. Keep the facts, just make it readable.
Content isn’t a silver bullet, but it matters. It helps you get found, build trust, and stay in front of people. Most buyers need a lot of touch points before they’re ready. The ideas are already inside your business. You just need to know where to look.
See you next week for more Little Talks!
— Claudia, Chelsea, Sam, and Roop
